Booking Policy

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Booking Policy

BOOKING POLICIES
The instant policies form part of the Smart Servicing Centre Ltd Agreement (as specified in the Terms & Conditions) between you and Smart Servicing Centre Ltd, in particularly related to Bookings.
CONTRACTED PARTIES
A Booking represents/includes a contract between you and the Garage / Mobile Mechanic. By using the Website to request the services of a Garage/Mechanic, you authorise Smart Servicing Centre to enable the Garage/ Mechanic to collect payments relating to the Booking via any payment methods you provide to us, including for any discretionary charges stated in this Agreement. You hereby agree and accept that Smart Servicing Centre bears no liability for any services performed as part of a Booking or for any warranties or assurances given.
OBLIGATIONS
Upon requesting a Garage / mechanic you undertake that you will, subject to the subsequent acceptance of the request by the Garage / Mechanic, undertake to following obligations:

  • Ensure that the specified vehicle is at or near to the address specified in the Booking details, at the agreed time.
  • Provide the Garage / Mechanic with free access to the vehicle for as long as is necessary to perform the services.
  • Ensure that your card details are valid and money is available to pay the Garage / mechanic immediately for the entire Booking value upon completion of the agreed work / assignment.
  • Make any information available that may affect the ability of the Garage / mechanic to complete the agreed services.
  • Respond to communications in a reasonable time and manner.

    QUOTATIONS
    You agree that all quotations given by Smart Servicing Centre Ltd shall be treated as estimates, and that the total cost of the Booking may differ from the quotation shown when submitting a request through the Website.
    You accept that any prices given by Smart Servicing Centre Ltd are based on a vehicle in good condition and under normal circumstances and that you may be charged for extra costs arising from any unexpected and unforeseeable circumstances or the condition of the vehicle.
    MINIMUM LABOUR CHARGE
    When the Garage / Mechanic has provided any services (including repairs, maintenance, diagnostics and supply of parts) a Booking will be subject to a "Minimum Labour Charge" equivalent to 0.85 hours of labour. 
    This labour shall be charged at the standard rate for the location and vehicle model of the Booking, and will be between £24.86 and £60.44. The Minimum Labour Charge may only be reduced or waived with the mutual consent of both the  Garage / Mechanic and Smart Servicing Centre.
    Any invoiced amounts for goods or services other than labour provided by the Garage / Mechanic will not count towards this minimum. This includes, but is not limited to, amounts relating to: parts fitted to the specified vehicle, re-stocking fees for parts to be returned to the Garage / Mechanic's supplier(s), towing and transportation costs, and disposable items used by the Garage/ Mechanic in the course of providing the services requested.
    EXTRA CHARGES
    These charges represent the amounts and circumstances under which extra charges may be incurred, as detailed under the “Rescheduling”, “Cancellation” and “Alterations” sections.
    Late Cancellation, Late Rescheduling?– Up to £20 for cancelling/rescheduling with less than 24 hours’ notice before the earliest scheduled arrival time specified in the Booking details.
    Extra-Late Cancellation, Extra-Late Rescheduling?– Up to £40 for cancelling/rescheduling after a Garage / Mechanic has started travelling to the location specified in the Booking details.
    In-Progress Cancellation?– When a Booking is cancelled after a Garage / Mechanic has started Work upon the specified Vehicle, you will be charged for any labour costs already incurred and parts already fitted, in addition to any labour costs incurred in restoring the Vehicle to its original state (if requested), and subject to our Minimum Labour Charge. 
    ADDITIONAL WORK
    During the course of fulfilling the Booking, the Garage / Mechanic may suggest additional diagnostics, repairs or maintenance be carried out, and may provide an estimate for the additional cost of carrying out all or part of these additional services. By accepting this estimate you grant permission for the Booking to be amended to reflect this additional work and for payment to be collected for this work in the same manner as previously agreed.
    PROBLEM DIAGNOSIS
    Where you have requested for a problem to be diagnosed (a “Diagnostic Inspection”), you accept that a diagnosis may not always be possible within the duration specified in the Booking. 
    In this case the Garage/ Mechanic undertakes to report to you the outcomes of any checks performed, and advise you on the next steps. The Garage / Mechanic must obtain permission before incurring any additional, chargeable costs.
    When the fault / problem is diagnosed as a small repair which can be fixed without parts and within the labour time of the diagnostic, the Garage/ Mechanic will carry out this repair at no extra cost.
    RESCHEDULING
    Subject to the agreement of any Garage / Mechanic assigned to the Booking, you may reschedule a Booking to another time and/or date. This may be done without charge when giving a minimum of 24 hour’s notice before the earliest scheduled arrival time specified in the Booking details. 
    When less than 24 hour’s notice is given, we reserve the right to make Late Rescheduling and Extra-Late Rescheduling charges (as specified under “Extra Charges”) on behalf of a Mechanic at our sole discretion.
    CANCELLATIONS
    You have the right to cancel a Booking without charge when giving a minimum of 24 hour’s notice before the earliest scheduled arrival time specified in the Booking details. When less than 24 hour’s notice is given, we reserve the right to make Late Cancellation, Extra-Late Cancellation and In-Progress Cancellation charges (as specified under “Extra Charges”) on behalf of a Garage / Mechanic at our sole discretion.
    FORCED CANCELLATIONS
    If after arriving on site, having made reasonable efforts that would not incur further chargeable costs, the Mechanic is unable to carry out any services for reasons beyond his control, then the Booking will be cancelled and we reserve the right to make Extra-Late Cancellation or In-Progress Cancellation charges (as specified under “Extra Charges”). 
    Possible reasons include, but are not limited to: your failure to meet your obligations / commitments under this Agreement; the requested services are not suitable for the vehicle; you have provided incorrect information/details that affect the labour or parts required.
    MISDIAGNOSIS OF PROBLEM
    After arriving on site the Garage / Mechanic may express an opinion to you that the requested services may not lead to your intended outcome (a "Misdiagnosis"), and may suggest alternate services such as further repairs or diagnosis. In this scenario you may choose to either:
     
  • Instruct the Garage / Mechanic to continue carrying out the requested services unaltered,
  • or Accept the Garage's / Mechanic's suggestion to alter the Booking, on the understanding that if the Garage / Mechanic is unable to carry out any services as a result of this alteration, you will be liable for an Extra-Late Rescheduling Charge,
  • or Instruct the Garage / Mechanic to cancel the booking without carrying out any services, in which case the ordinary cancellation policies apply (see "Cancellation").
     

ALTERATIONS
At our sole discretion, we may allow you to add, remove, or otherwise alter the details of a Booking without charge.  Smart Servicing Centre reserves the right to decline your requested alterations, with the Booking details and terms remaining unaffected.
OBSERVATION OF WORK
Kindly, be aware that you enter the work area at your own risk. You should always maintain a safe distance when observing the work and follow any instructions given by the Garage / mechanic. You accept that you are not covered by your mechanic's liability insurance to be in the vicinity of a car being worked on, and as such are not insured against any personal injury or damage that may result from being there.

Last Updated: 2019-09-26